Product Returns:  All returns are subject to Zhukang’s approval.  A customer may not return any products unless the customer receives prior written authorization from Zhukang; products returned without Zhukang’s prior written authorization will be refused.

Products Eligible for Return:   The following products may be returned: a) products that breach an applicable Zhukang warranty (“Defective Products”); b) products that are shipped due to Zhukang’s processing error; or c) standard, unopened, unaltered, non-reprocessed, non-refurbished, and/or non-expired products that Zhukang receives within 90 days from the invoice date of the original shipment order and that Zhukang determines to be in resalable condition.  However, obsolete products, discontinued products, products with less than six months of shelf life remaining, custom products developed for a customer’s individual needs, or special order products (including custom volume orders) are not returnable under any circumstances.

Authorization Process and Credit:  If Zhukang approves a return request, Zhukang will provide the customer with a return goods authorization (RGA) number and return instructions.  Returned products must be accompanied by the original order, invoice and/or packing slip, and must include the RGA number on the outside of the box.  Products without an RGA will be refused.  Upon receipt of the products in good order, Zhukang may approve the return and credit the purchase price minus a 20% restocking fee (or a 25% restocking fee for otherwise return-eligible HeRO products) to the customer’s account.  For Defective Products or products shipped due to Zhukang’s processing error, Zhukang will pay return freight costs by providing the customer with a return freight account code and Zhukang will not charge a restocking fee for those products.

Cancellation of Purchase Orders:  Purchase orders may be cancelled for non-custom products within the same business day of the order, provided that the order has not yet been processed.  Purchase orders may not be canceled for custom products and custom volumes once Zhukang begins production of the custom order.

Freight for Returned Products:  The customer must properly package return products to prevent damage during shipping and may choose to insure the shipment against damage or loss since Zhukang will not issue a return credit for products that are damaged during shipment to Zhukang, except as set out below.  For returned products, the customer is responsible for all freight charges to and from Zhukang, except that Zhukang will be responsible for freight charges and damage during shipping for Defective Products and products returned due to Zhukang’s processing error.

Contact Information:To request return authorization please contact Zhukang’s International Customer Service at 86 318 2220817 or Email address:[email protected] with return information including the catalog number, lot number, invoice number, invoice date, purchase order number, and the reason for return.  Additional information may be required.